What You Need to Know:

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• Check-in: Please arrive 15-30 minutes prior to your appointment time. Come early, stay late, bring a book, and relax. We regret that we are unable to accommodate treatment extensions to guests arriving late.

• Cell Phones: We kindly ask that cell phones be set on "silent" upon arrival. And remember: using a soft spa voice lends itself to a restful experience for all our guests. If using a phone is required, please inform the therapist so that you may be directed somewhere that does not disturb other spa guests. Cell phone use may affect the length of your spa services.

• Prices & Services: Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking an appointment.

• Gratuity: Gratuity is not included in the price of service or spa packages. Customary tipping runs 15% to 20% but is, of course, at the discretion of the guest. Tips may be given to the therapist in the room or upon check out at the front desk with cash. Guest may also post the tip to the room or charge a credit card.

• Personal Belongings: Please leave all jewelry and valuable items in the guest room, casita or locker. We are not responsible for lost or misplaced items.

• Cancellation & Rescheduling Policy: La Casa Spa requires a 24-hour cancellation notice. Scheduled appointments canceled with less than 24-hour notice will be charged the full-service rate. Same day requests to reschedule appointments are subject to availability. If we are unable to reschedule, guest will be charged for full treatment.

• Age Requirements: La Casa Spa provides limited services to guests 13-17 years of age. Please inquire at the spa front desk. Locker room access is for guests 18+, no exceptions. Children may not be left unattended in the gift shop, spa, salon, or pool areas.

• Read our Treatment Room Policy.

• Enjoy your spa experience!

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